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FAQ
Background
Amino acids play many vital roles in the body and are necessary for nearly every physiological function. They are commonly referred to as the building blocks of protein because they attach to one another in long chains to form different types of protein molecules. These protein molecules have a wide array of functions throughout the body, and trigger many of the most important processes needed to stay healthy and thrive.
There is a total of 20 amino acids that play a role in human functioning. Your body can naturally produce 11 of these, and they are called nonessential amino acids (NEAAs) because you don’t need to get them from outside sources. If your body needs more of one of these amino acids, it simply produces more. The other 9 amino acids are called essential amino acids (EAAs) because your body cannot produce them. The 9 essential amino acids are: histidine, isoleucine, leucine, lysine, methionine, phenylalanine, threonine, valine, and tryptophan. You must get these amino acids from the food you eat or supplements you take. Deficiencies in any of the essential amino acids can cause serious and wide-ranging health problems.
Leucine, isoleucine, and valine are essential amino acids that are also called "branched chain" because they’re the only amino acids that have a chain that branches to the side. As with the other essential amino acids, these branched-chain amino acids are important for energy and muscle metabolism. However, there is little evidence that they can stimulate muscle protein synthesis on their own. Instead evidence suggests that the branched-chain amino acids are most beneficial when taken as part of a complete suite of essential amino acids.
Your body breaks down the protein you eat into its component amino acids. The body then uses these component amino acids to make its own protein molecules. You can think about protein from food as little balls of thousands of amino acid molecules that will be unpacked and used by your body. There are many different types of protein molecules, each containing a vastly different arrangement of amino acids. Some proteins from foods provide your body very few benefits, while others are extremely healthful. The World Health Organization adopted the Protein Digestibility Corrected Amino Acid Score (PDCAAS) as a method of evaluating the quality of any given food-based protein.
All proteins in the body are in a constant state of turnover, whereby old proteins are destroyed (protein degradation) and new proteins are created (protein synthesis). Many factors can influence the rate of this turnover, including the food you eat, how much you exercise and the type of exercise you do, the injuries you sustain, your diet, etc. This process also changes as we age. As muscle protein synthesis slows, it leads to a natural loss of muscle mass after the age of 40.
The role of protein in food is not to provide the body with proteins directly, but to supply the amino acids from which the body can make its own proteins. When we eat foods that supply each essential amino acid in adequate amounts, our body supports protein synthesis. However, research has shown that taking an essential amino acid (EAA) supplement triggers muscle protein synthesis to a clinically significant degree, even in people with high-protein diets. EAA supplements have also been tested in people with diets rich in high-quality protein and the benefits seen are just as significant. Remember, our EAA supplements have been shown to stimulate muscle protein synthesis at least 4x more than any protein source on a gram-for-gram basis. Additionally, our free amino acids are rapidly absorbed into the bloodstream, whereas protein from food is broken down and digested much more slowly. This fast-acting, potent burst from EAAs is what gives our supplements their proven benefits for all diets.
Yes, Amino Co products are all safe to use with your current supplements, and in many cases actually enhance the benefits of your existing supplements.
Products
All Amino Co products are designed for long-term use. We offer a 60-day money-back guarantee because we want to give you time to see the benefits for yourself. Since our products work with your body’s natural processes, the total benefits will grow the longer the products are used. Customers report feeling benefits such as increased energy, strength, and overall vitality after just a few days of use. With long-term, consistent use of any Amino Co product, you can expect improvements in metabolic health, increases in lean body mass, reduced fat mass, and improved overall health levels. This is on top of the stated benefits on the product packaging.
While exercise or rehab will improve the effectiveness and results, it is not required. We have extensive research showing that people who do not exercise or change their diet still benefit from EAA supplementation.
All Amino Co products use ingredients that are Generally Regarded as Safe (GRAS) by the FDA and have no demonstrated adverse effects. We have not seen any negative side effects reported in over 100 clinical trials on EAAs.
Yes! Our product lineup is designed to be taken together, if desired.
Yes, lots! 1. Fill a shaker or sports bottle with ice cubes, add powder and fluid to taste, and shake, shake, shake. If your powder doesn’t blend easily, first mix the powder with a small volume of water (~1/4 cup), shake into solution, then add ice and remaining water/fluid. 2. Use a small amount of freshly squeezed citrus (1/2 fresh lime or lemon, 1 orange) and mix with water and ice. 3. Blend your drink with ice for a frozen slushy. Add a few extra ice cubes to the slushy to keep your drink cold on a long, hot day. 4. Add a small amount of a richly flavored juice. Powdered beverages have to rely on flavors that freeze dry. You can complement or enhance these flavors by adding ~1/4 to 1/2 cup of your favorite juice. Grape, pomegranate, and cherry boost your antioxidant power! 5. Directions are always just suggestions to give you a starting point. It’s entirely up to you to find the happy concentration for the dose you take. You can “super-concentrate” your drink if you want to take it in a hurry or don’t want to consume a large volume of fluid, or you can fill up a jug if you’re looking to rehydrate.
Online Orders
Whether it’s your physical health or your financial security, our top priority is keeping you safe. The Amino Company is compliant with the Payment Card Industry Data Security Standard (PCI DSS). This 6-letter acronym is a set of standards and guidelines to keep your information safe and reduce credit card fraud. There are 12 requirements for compliance that ensure we’re using secure servers, protecting your data, regularly monitoring networks, and undergoing annual on-site assessments. We maintain compliance with PCI DSS to ensure aminoco.com is a secure, safe place to shop.
Keeping your personal information private is very important to us. When you sign up for our newsletter or create an account on aminoco.com, we do ask you for your first and last name, your e-mail address, and a password. We store this information on a secure server and it is used to shorten your login process. The only time a third-party will ever see this information is when they are performing functions on our behalf, like our website host, email platform, and credit card payment processing.
Unless otherwise indicated, you may only use one promo code per order. However, some automatic sales discounts may be applied on top of a promo code. For example, automatic free shipping on orders over $100 may be combined with a separate promo code as long as your final order is over $100.
This sounds like an issue with your cache. The cache is your browser’s history stored by the Internet to help your web experience run smoothly. So, if you’ve visited a site more than once your computer can save time by not having to download the same files twice. How does this affect your visit on aminoco.com? Sometimes the cache can interfere with your checkout process by collecting old information. If that’s the case, then you likely need to clear the cache on your browser. Please check with your browser for instructions on clearing your cache or contact us. We'd be happy to walk you through checkout!
We accept the following methods of payment: Visa, Mastercard, and American Express. We do not accept Paypal or Visa Debit Cards at this time. All orders are subject to review. Orders with invalid mailing addresses may have processing delays, as we confirm all invalid shipping addresses prior to shipping.
Amino Company promotions are made available during specific dates communicated through our email newsletter, social media, and other notifications. After the promotion end date the Promo code expires and cannot be used. However, give our customer service team a call and they will let you know if any other promotions are running that you could qualify for.
Orders are processed and shipped in less than 1 business day, so please contact us as soon as possible after placing your order if you have changed your mind. While we cannot change orders once they have shipped, if we can catch your order before it goes out we may be able to cancel or change it.
You can apply your promo code in your shopping cart where the box asks for your “Discount Code.” Enter it in the box and click apply.
Shipping
- At this time, we ship to Canada, Australia, New Zealand, and the United Kingdom only. We don't offer international shipping for normal orders. Please contact us if you are looking to make a wholesale order.
Due to high sales volumes, Amino Company products occasionally run out of stock. If a product is currently out of stock you will not be able to place it in your cart or place an order for it. If you have any questions, please contact our customer service team.
For a limited time, standard orders of $100 of more (after discounts) are shipping FREE.
We typically ship all orders via USPS.
Once your order is shipped from our warehouse, we will email you a shipping confirmation and tracking number link for you to follow. Alternatively, you can track your shipment from your account. Just login to view.
Yes, since we ship via USPS, we are able to ship to these addresses.
Yes, there is a choice of shipping speed at checkout, and faster shipping speeds typically mean higher costs. Currently, orders over $100 are eligible for free regular shipping.
No, we do not require a signature for delivery, which means your package should be left for you in case you are not home at the time of delivery.
- Yes, you can select this option at checkout.
Orders typically arrive in 3-5 business days. If your order has not arrived in 7 business days, please contact us as something may have gone wrong.
Subscriptions
If you selected the “Subscribe & Save” option at checkout, then congratulations! This is a great way to try our products at a lower price, and you can cancel anytime. You will receive an immediate discount that is automatically applied at checkout, and then you will continue to receive your discount every time a new order ships. Every 30 days from your original order date we will ship you a new order that is the same as your original order. For example, if your first order contained 2 jars of Heal, then every 30 days we will send you a new 2-jar supply of Heal.
It’s easy! Just call us at 833-264-6620 or email info@aminoco.com with your name, phone number, and order number and we’ll take care of the rest.
Nope! There are no cancellation fees, and you can cancel anytime. When you cancel, you will keep whatever products you have and will never be billed again.
Returns
For a refund of the product purchase price, you must be issued an RMA (Return Merchandise Authorization) within 60 days of your original purchase date. You will use this RMA to return your package to us. You will be responsible for all return shipping costs but we will happily pay return shipping fees if the delivery is a mistake of ours (for example, you received a broken or wrong item). If you purchased more than 1 item, then only 1 item of each type is allowed to be opened (i.e., if you ordered 2 jars of Life, you can open one of these jars, but the second jar cannot be opened)—all others must come back unopened and unused in order to receive the FULL refund. Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be shipped back to the Amino Company customer service department address provided via email or call confirmation with the requested RMA number. Refunds may take up to 4 weeks before they appear on the customer’s bank statement—most cases will be quicker, however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks. For returns, contact us at 833-264-6620 or email us at info@aminoco.com to request an RMA (return merchandise authorization). Again, no returns can be accepted for refund without RMA.
The Amino Company PO Box 30500 Reno NV 89520
Please contact us immediately at 833-264-6620 or email info@aminoco.com with your name, phone number, and order confirmation number and we’d be happy to see how we can best assist you.